Welcome to Johnyy Clothing Shop’s FAQ section! We’ve compiled answers to the most common questions about our trendy fashion collections, shipping policies, and customer service. Can’t find what you’re looking for? Email us at [email protected].
About Our Products
1. What types of clothing does Johnyy Clothing Shop specialize in?
We offer carefully curated fashion collections including dresses, tops, bottoms, footwear, accessories, handbags, and scarfs & wild rags. Our “What’s New” section features the latest trends.
2. How often do you update your collections?
We regularly refresh our inventory with new styles. Check our “What’s New” section weekly for the latest arrivals.
3. Are your products true to size?
Our sizing follows standard measurements. Each product page includes detailed size charts – we recommend checking these before ordering. If between sizes, consider sizing up.
Ordering & Payments
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
2. Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details.
3. Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. Please email us immediately at [email protected] if you need to make changes – we’ll try our best if your order hasn’t entered processing.
Shipping & Delivery
1. Where do you ship?
We ship worldwide except some remote areas in Asia and other locations. During checkout, our system will confirm if we can deliver to your address.
2. What are my shipping options?
- Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
3. How can I track my order?
You’ll receive a tracking number via email when your order ships. Use this with the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s journey.
4. Will I need to pay customs fees?
International customers may be responsible for customs duties or taxes imposed by their country. These fees aren’t included in your order total and are the customer’s responsibility.
Returns & Exchanges
1. What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, undamaged, with tags attached, and in original packaging.
2. How do I initiate a return?
Email [email protected] within 15 days of delivery with your order number and return request. We’ll provide instructions.
3. Do you offer exchanges?
Currently, we process returns for refunds only. For a different size/color, please place a new order after returning the original item.
4. When will I receive my refund?
Refunds are processed within 5 business days after we receive your return. It may take additional time for your bank to post the credit.
Customer Service
1. How can I contact customer service?
Email us at [email protected] for assistance. We typically respond within 24-48 hours.
2. What are your business hours?
Our customer service team operates Monday-Friday, 9AM-5PM EST (excluding US holidays). Emails received outside these hours will be answered the next business day.
3. Where is Johnyy Clothing Shop located?
Our headquarters is at 1061 Irving Place, Manchester, US 63011. All orders ship from this location.
At Johnyy Clothing Shop, we’re committed to delivering more than just clothing – we deliver confidence, style, and self-expression. Happy shopping!